Complaint Letter - Product Manufacturer


Overview
This letter is used by an individual to request a manufacturer to fix a problem with a defective product.
In most cases, the product is returned to the retailer for a refund or replacement. That may not be possible because the retailer is in another town or won't accept the returned item.  Sometimes, the problem arises after the end of the warranty period.
Although it is good to start with a phone call, always put your complaint to the manufacturer in writing.  A phone call first can help establish the right address, and even the individual or office, to send the letter.
Keep a copy of your letter.  You may need it with follow-up correspondence, or if you take your complaint to someone else, such as the Better Business Bureau or FTC.
Be realistic.  Don't expect relief for products that are old, that were used improperly, or if you have already attempted some unauthorized repair

When You Need It
-When you have tried, but cannot get a satisfactory result from the retailer that sold you the product.  In those cases, you must seek relief from the product manufacturer.

Getting Started

You will need:
-The date and place of purchase, as well as a description of the product.  
-A copy of the sales receipt, if you have it, along with the serial and model numbers, when available.
-The name and address of the person making the complaint.
-Name of any person from that company with who contact has been made and dates, if known.
-A proposed settlement or solution, and request a response by a specific date.

When to Review and Revise
-It may be necessary to send the same letter to a different branch of the same company.
-To send a follow-up letter regarding the outcome.
-To address a problem with another product.