Complaint Letter - Better Business Bureau/More Info


Better Business Bureau Letter
Additional Information

There are approximately 180 local Better Business Bureau's throughout the U.S.  Each operates independently, but all of them operate under the auspices of the Council of Better Business Bureaus.  The Council may be reached at 4200 Wilson Blvd., Arlington, VA 22203, (703) 276-0100. You may also want to see the BBB's page on the World Wide Web at: 'http://www.bbb.org'.  The BBB's website now also includes an online complaint form which can be used with many complaints.   Local BBB's are listed in the business white pages of local telephone directories.

Each BBB is a not-for-profit organization sponsored by local businesses.  Each has some information on products and services, reliability reports, complaint history and other information on local businesses. The BBB does not help with problems of high prices, does not rate individual products, and does not give legal advice.  

Many local BBB's will intercede on your behalf if you experience problems with a local merchant.  For example, a BBB representative may talk to the merchant, or the BBB may offer mediation and/or arbitration services.  Some companies have enrolled in the BBB's program called "BBB Care".  These companies have agreed with the BBB to submit any unresolved claims to a neutral arbitrator and to be bound by that arbitrator's decision.  You may want to choose this program if the company has enrolled in it.  

It is best to call your local BBB before sending this letter to inquire about their services.  You may want to modify the letter to ask for some specific service.

Federal and State Governments

The federal and state governments also have offices to help consumers with certain product problems.  The most likely federal office to address a consumer product complaint is the Federal Trade Commission (FTC).  The FTC headquarters is in Washington, D. C., and there are many regional offices, particularly in large cities. Additional information is available in the Consumer's Resource Handbook, published by the Office of the Special Advisor to the President for Consumer Affairs.  It's available for free by writing:  Handbook, Consumer Information Center, Pueblo, CO 81009. You may also access the Consumer Information Center through the Internet.  The CIC's home page is 'http://www.pueblo.gsa.gov/'.