Complaint Letter - Better Business Bureau


Overview
This letter is used by an individual to request the Better Business Bureau's help to fix a problem with a merchant or manufacturer.
It is important to first try and resolve the problem directly with the retailer or manufacturer.  Try first to settle things face to face or over the telephone.  If that does not work, send a written demand for relief.  
If you do not get a satisfactory answer to your written demand, it may be time to seek help from the Better Business Bureau.
More often, the greatest assistance is provided by your local state office of consumer protection. Many states also have county consumer protection offices.  County prosecutors, as well as some larger cities, also have consumer complaint offices.
You may be denied the relief you seek.  If that happens, you can take your complaint elsewhere. You may also want to contact your local newspaper or television station.  Many have a "consumer action" reporter who will take up your complaint.

When You Need It
-When you need the Better Business Bureau's help to fix a problem with a merchant or manufacturer.

Getting Started

You will need:
-The name and address of the person making the complaint, as well as the account or invoice number.
-The name and address of the company providing the defective product or service, and record of contact - including names of those contacted.
-If a product, detailed description of the product including model number if applicable.
-If a service, the description of the work performed and the name of the service person providing the work.

When to Review and Revise
-It may be necessary to send a follow-up letter if the problem has not been fixed.
-If a new problem arises with a different product or service.